Customer Support Specialist Job at Medasource, Indianapolis, IN

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  • Medasource
  • Indianapolis, IN

Job Description

The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.

KEY RESPONSIBILITIES

VMS System Management (If Applicable)

  • Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
  • Ensure compliance with client-specific requirements and deadlines
  • Track activity and status updates within VMS platforms
  • Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS.
  • Update contractor records for extensions, terminations, and any other operational changes.
  • Assist in extension processes, rate increases, offboarding, and related administrative tasks

Client-Specific Onboarding

  • Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client’s expectations
  • Monitor completion and ensure compliance prior to consultant engagements
  • Responsible for distribution of all clients related access and equipment documentation.
  • Serve as the point of contact between internal teams, clients, and contractors during onboarding

Timekeeping & Payroll Coordination

  • Act as the main point of contact for all timekeeping access issues
  • Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
  • Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines

BENEFITS & PERKS

  • 401k match program
  • Full health benefits (medical, dental, vision, and HSA)
  • Paid holidays
  • Paid vacation, sick, and personal days
  • Eight Eleven’s BeGiving Program: 1 PTO day per quarter for service work/volunteering
  • Top-notch training programs at every step in your career
  • Access to a personal financial concierge
  • Genuine, passionate, family-oriented culture

Job Tags

For contractors,

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